Privacy-Policy - EV Charging Station Management, Innovative Solutions.

Introduction

At EV Tools, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EV charging management platform, mobile applications, and related services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please discontinue use of our services immediately.

Scope of This Policy

This policy applies to all users of our platform, including but not limited to:

EV drivers using our charging services
Charging station operators and owners
Business partners and affiliates
Website and mobile app visitors

Information We Collect

We collect various types of information to provide and improve our services. The information we collect falls into the following categories:

1. Personal Information You Provide

Account Information:Name, email address, phone number, password, profile picture, and payment information

Vehicle Information:Make, model, year, battery capacity, charging preferences, and license plate number

Payment Information:Credit/debit card details, billing address, transaction history, and prepaid credit balance

Communication Data:Messages, feedback, support tickets, survey responses, and correspondence with our team

2. Information Collected Automatically

Usage Data:Charging session details, duration, energy consumed, charging station locations, and service interactions

Device Information:Device type, operating system, browser type, IP address, device identifiers, and mobile network information

Location Data:GPS coordinates, charging station locations, and route information (with your consent)

Analytics Data:App interactions, feature usage, performance metrics, and crash reports

3. Information from Third Parties

Social Media:Profile information when you connect social media accounts

Payment Processors:Transaction confirmation and payment status information

Business Partners:Charging network data and service integration information

How We Use Your Information

We use the information we collect for various business and operational purposes to provide, maintain, and improve our services:

01

Service Delivery

Process and manage charging sessions
Facilitate payment transactions
Provide customer support
Send service notifications and updates

02

Account Management

Create and maintain user accounts
Authenticate and verify identity
Manage prepaid credit balances
Process account preferences

03

Platform Improvement

Analyze usage patterns and trends
Develop new features and services
Optimize user experience
Conduct research and testing

04

Communication

Send transactional emails and SMS
Provide promotional offers (with consent)
Share important service updates
Respond to inquiries and feedback

05

Security & Compliance

Prevent fraud and unauthorized access
Monitor security threats
Comply with legal obligations
Enforce terms and policies

06

Personalization

Customize content and recommendations
Tailor charging preferences
Provide location-based services
Enhance user interface

Legal Basis for Processing (GDPR)

We process your personal data based on:

Contractual Necessity: To fulfill our service agreement with you
Legitimate Interests: To improve our services and ensure security
Consent: When you provide explicit permission for specific uses
Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Here's what you need to know:

Third-Party Services & Data Sharing

We work with trusted third-party service providers to deliver our services effectively. We only share information necessary for these services and require them to protect your data.

Payment Processors

Stripe, PayPal, and other payment gateways

Cloud Infrastructure

AWS, Google Cloud Platform

Analytics Services

Google Analytics, Mixpanel

Communication Tools

SendGrid, Twilio, Firebase

Customer Support

Zendesk, Intercom

Map Services

Google Maps, Mapbox

Important: We never sell your personal information to third parties for their marketing purposes.

Data Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Encryption

All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.

Access Controls

Strict access controls ensure only authorized personnel can access personal information, based on role-based permissions and need-to-know principles.

Secure Infrastructure

Our infrastructure is hosted on secure cloud platforms with redundancy, regular backups, and disaster recovery procedures in place.

Regular Audits

We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.

Employee Training

All employees undergo security awareness training and are bound by confidentiality agreements to protect user information.

Incident Response

We have established incident response procedures to quickly identify, contain, and remediate security incidents.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable laws, typically within 72 hours of discovery.

Your Responsibility: Please maintain the security of your account by using strong passwords, enabling two-factor authentication, and not sharing your login credentials with others.

Your Privacy Rights

We respect your rights regarding your personal information. Depending on your location, you may have the following rights under GDPR, CCPA, and other privacy laws:

Right to Access

Request a copy of the personal information we hold about you, including details about how we use it.

Right to Rectification

Correct any inaccurate or incomplete personal information we have about you.

Right to Erasure

Request deletion of your personal information, subject to certain legal exceptions.

Right to Restriction

Limit how we process your personal information in certain circumstances.

Right to Portability

Receive your personal information in a structured, machine-readable format.

Right to Object

Object to certain types of processing, including direct marketing and profiling.

Right to Withdraw Consent

Withdraw your consent at any time where we rely on consent as the legal basis for processing.

Right to Lodge a Complaint

File a complaint with your local data protection authority if you believe we've violated your rights.

How to Exercise Your Rights

To exercise any of these rights, please:

1

Send an email to privacy@evtools.com with your request

2

Include your full name, account email, and description of your request

3

We'll verify your identity and respond within 30 days

Region-Specific Rights

California Residents (CCPA/CPRA)

California residents have additional rights, including:

Right to know what personal information is collected, sold, or disclosed
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising your rights
Right to limit use of sensitive personal information

European Union Residents (GDPR)

EU residents benefit from comprehensive GDPR protections, including all rights listed above and additional safeguards for cross-border data transfers.

Contact Our Privacy Team

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help.

Email

privacy@evtools.com

For privacy-related inquiries and data requests

Data Protection Officer

dpo@evtools.com

For GDPR-specific concerns and compliance matters

Mailing Address

EV Tools Privacy Team
123 Electric Avenue, Suite 500
San Francisco, CA 94102
United States

Response Time

We strive to respond to all privacy inquiries within 5 business days . For formal data subject requests, we will respond within 30 days as required by applicable law.

Additional Information

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

Account Data: Retained while your account is active, plus 90 days after deletion

Transaction Records: Retained for 7 years for legal and tax compliance

Support Communications: Retained for 3 years after issue resolution

Marketing Data: Retained until you opt-out or request deletion

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions by relevant data protection authorities
Binding Corporate Rules and certification mechanisms
Your explicit consent where required

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email or through our platform
Provide at least 30 days' notice before changes take effect
Request your consent if required by applicable law

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.